Banja Luka public transport FAQ

Public transport in Banja Luka includes urban and suburban routes connecting various parts of the city and nearby settlements.

You can find the timetable in the "Lines" section or by searching for your line number. Departure schedules are also available on the interactive map.

A special timetable may apply during holidays. When checking departures, review the day type label: weekday, Saturday, or Sunday/holiday.

On the map, you can turn layers on and off (bus stops, stations, airport transport) using the control panel in the top-right corner.

Temporary route changes are published by competent authorities and transport operators. BL prevoz republishes available information, but we recommend checking official sources as well.

Single tickets, day tickets, and five-ticket sets are available from the driver and at authorised operator sales points.

Based on currently available information, card payment on the bus is not available. Please prepare cash when purchasing a ticket.

Yes, monthly tickets are available for different passenger groups (for example workers, students, and pensioners). Check current prices in the "Tickets" section.

Free or subsidised travel is available to certain groups (for example pensioners, people over 65, people with disabilities, and other groups defined by City decisions).

To apply for benefits, contact the competent institutions and submit the required documentation.

Children under 6 travel free of charge when accompanied by an adult.

No, night service is currently not available.

Small pets are allowed if they are in a carrier and do not disturb other passengers. Guide dogs are allowed, with standard safety rules applied.

Urban lines are expected to use vehicles with access ramps. If you notice a vehicle without a ramp or encounter a boarding issue, you can report it to the city inspection service.

If the air conditioning does not work or the vehicle is not properly equipped, you can report the issue to the city inspection authority or the transport operator.

Buses stop at registered stops when passengers need to board or alight. Signal in time if you want to get off.

Priority for boarding, alighting, and seating is given to persons with disabilities, pregnant women, elderly and ill persons, and passengers with small children.

Yes, during inspections you need to show a valid ticket to authorised personnel.

For problems such as delays, faulty air conditioning, or irregularities, contact the city inspection authority or the operator. Contact details are available on the homepage.

You can submit complaints and suggestions using the contact details listed in the "Useful Contacts" section.

Hand the found item to the driver or transport operator. If it is not claimed within the expected timeframe, it is forwarded to the competent authorities.

If a vehicle breaks down, follow the driver's instructions and wait for further information about service continuation or a replacement vehicle.

In emergencies, call: police 122, fire brigade 123, or ambulance 124.